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Backup in progress
My server lost connection whilst backing up my file yesterday and it seems my MYOB is stuck in limbo while it resolves itself. This occured yesterday 5pm and I would've thought it would've done so by...
View ArticleQuestions about Cancelling Subscriptions
Currently we have several company files subscribed under our MYOB Licence. We are realising that most of these company files does not need to be online anymore. We can work with it locally instead of...
View ArticleHistorical individual debtor balances in AccountRight
Hi, The company has been bought by new owners and I am setting up MYOB AccountRight up for them. The old owners also used MYOB so am copying everything.I have come to the opening debtor balance but I...
View Articlebackup date incorrect
I can't get the backup date to update on my online files.I have backed up today (& many other times) but the counter won't re-set.There appears to have been a previous discussion about this issue...
View ArticleIs this mail mail@apps.myob.com genuine coming from MYOB please.
The mail says "Your MYOB Business setting have changed"This shows bank account number in this mail and that is correct. We have not changed bank account.Can I get assistance please
View ArticleAdministrator password
I have had MYOB for 3 years and have never had a password for the Administrator login. The box has always been left blank. Today I logged on to find I get a popup message that the password is...
View ArticleDownload 17.1
I am the new treasurer of the "Ridgewood Community Hall Assn Inc" and have been asked to download version 17.1, can you please walk me through CheersDoug
View ArticleCompany FIle won't open
Hi, My company file won't open since upgrading to lastest version. It was working fine with the older version then told me that i need to upgrade to the lastest version 2024.3.0 and now it won't open...
View Articlevery old MYOB version not able to confirm company file.
I have a branch in the far north of NZ. it has run on a very old MYOB Retail Basics standalone license for over 10 years. we have always been able to verify it offline, but now nothing works and the...
View ArticleAccess to on-line file from overseas IP address
HiWhen I travelled overseas and needed to access our business files and do some work, I was unable to log in and access files. Should I advise MYOB team to let me access files for the period I am...
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MYOB Backup states file has never been backed up
Good morning I've just backed up our myob files yesterday but still getting these messages that it's either never been backed up of the last backup was so many days ago, can you please advise how we...
View ArticleConversion Date
Hi All I was wondering if someone could tell me how to edit my conversion date as i have it for 1/07/21 and need it to start 1/03/21. Simple question and probably a simple answer i just cant find where...
View ArticleHow do I close an entity account no longer needed and stop billing?
Hi, I am trying to close the file on a eneity I no longer require and stop it on my group monthly billing. Can anyoen point me to the right direction on how to do it? Regards,Rick
View ArticleWAIT TIMES
CAN SOMEONE PLEASE TELL ME WHY WE ARE WAITING 2 PLUS HOURS FOR HELP ON HELPLINE? COME ON MYOB I HAVE NEEDED ASSISTANCE 4 TIMES IN LAST WEEK WITH DIFFERENT ISSUES AND I HAVE WAITED 1-2 HOURS FOR HELP...
View ArticlePoor Customer Service Consistently
Re: MYOB Deposit Transaction - CUSTOMER COMPLAINT - CN 01183656 Email address removed by moderator ~ YS Hi Celia, I am incredibly disappointed we haven't heard from you yesterday as promised by you on...
View ArticleCANT CANCEL SUBSCRIPTION !
I've tried to cancel subscription multiple times !. Deductions monthly yet cancelled years ago. All emails bouce back to feedback@myob.com.auPhone calls to cancel haven't worked.I'm about to lodge a...
View ArticleDismal customer service
I have had the unfortunate task to work with MYOB for over 10 years now. Every call to customer service the staff appologise for time waits, incorrect information provided by the previous consultant...
View ArticleNew to Dashboard (from Windows Desktop) - beginner questions re UEX
Please excuse the basic nature of this question. I am learning my way around the dashboard and trying not to escape back to the old Windows Desktop all the time which I find easier in many ways. (which...
View ArticleNeed to change login name but message is login name already exists
Hello MYOB,I need to change login/email as no longer using this email as has been de-activitated by IT. I am still the Administrator for company that has been sold but will still need to do BAS, EOFY,...
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